Received Registration ‘Error: Anti-spam field was filled in’?2016-06-30T23:08:13+02:00

The Login/Registration ‘Error: Anti-spam field was filled‘ in is caused by making use of Autofill when filling out forms.

How does bidding work for an item with a reserve price?2018-06-08T20:32:00+02:00

When you bid on an auction item with a reserve price, if your maximum bid meets the reserve, it will automatically increase to meet that price.

Example: An Auction item with a starting bid of R100.00 and a reserve of R1000.00. Bidder A bids R150.00 The current bid increases to R150.00 but the reserve isn’t met. If nobody else places a bid, Bidder A does not win the item.

Bidder B places a maximum bid of R1500.00 The current bid increases to R1000.00 (the amount of the reserve) and the reserve is met. If nobody else places a bid, Bidder B wins the item at the price of R1000.00.

What is a reserve price?2016-06-12T21:59:59+02:00

A reserve price is a price a donator can set when they donate an auction item. It’s the minimum price they’re willing to accept for an item. If the bidding doesn’t reach this price, they aren’t obligated to sell the item.

Sellers might use a reserve price because it allows them to set a low starting price to generate interest and bidding, but protects them from having to sell their auction item at a price that they feel is too low.

The reserve price is hidden from buyers, but some sellers include it in the item description or tell buyers who contact them and ask what the reserve price is. However, sellers aren’t obligated to reveal their reserve price.

Until the reserve price has been met, the listing shows the message Reserve not met.

How to pay for items you have won or bought?2016-06-12T21:56:07+02:00

Have you won or bought an item? You will receive confirmation of this when the auction closes followed by the Charity or Causes Banking details. All payments are to be made within 48 hours of the auction closing.

Do you have a question about an Auction item?2016-06-12T21:48:48+02:00

Click the Question link on the left of the listing.

What is policy regarding Delivery or Collection Of Auction items?2018-06-08T20:33:42+02:00

Auction Items bought on MyBid are for pick up or collection only. You may approach the donators to confirm the possibility of having the item/s collected by your own courier services.

How do I contact Customer Service?2018-06-08T20:34:31+02:00

If you’re looking for more help or have a question regarding the MyBid Auction System, please contact us.

What are the Bidding Terms?2016-06-12T21:29:13+02:00

Your bids affect how other users bid for an item and the item’s final selling price. We carefully investigate all bid retractions to determine whether they are appropriate and conform to the rules for buyers. Abuse of bid retractions can result in the suspension of your account.

Bidding is meant to be fun, but remember that each bid you place enters you into a binding contract. All bids are active until the auction ends. If you win an auction item, you’re obligated to purchase it.
Don’t bid on identical items in different listings if you only want one item. If you win both, you’ll be obligated to buy both.

If you’re outbid on an item, wait until the listing has ended before placing a bid on an equivalent item. If the bidder who won doesn’t complete the transaction for any reason, you could become the winning bidder.

If you’re blocked from bidding on any auction, you cannot bid using another user ID.

What is Incremental bidding?2016-06-12T21:19:47+02:00

It is advisable that users bid their maximum amount that they’re willing to pay for an item, and let the system incrementally increase their bid, as necessary.

As the listing proceeds, the system will compare your bid to those of other bidders. When you have been outbid, the system will automatically bid on your behalf up to your maximum bid. The system will increase your bid by increments only as much as necessary to maintain your position as highest bidder. Your maximum bid reflects the amount you’re willing to pay for an item, but you could end up paying less.

What is the current system Auction Time?2016-06-12T21:07:03+02:00


When monitoring auction end times, use the individual auction countdown timers.

Are you experiencing registration problems?2016-06-12T20:50:34+02:00

When trying to register I received the “Error: Anti-spam field was filled in.” Please re-enter the registration details without any Autofill assistance.

What is an Automatic or Auto Bid Limit?2018-07-02T20:09:47+02:00

An Automatic Bid, along with an Auto Bid Limit, allows the auction system to bid on your behalf up to the maximum amount that you specified, if necessary. This amount is the maximum amount that you, the buyer, are willing to pay for an item. It is kept confidential and will only automatically increase (up to the maximum that you set) if it is required to do so for you to win the auction.

To activate the Automatic Bid, just enter your maximum bid amount when placing your bid. The system will NOT bid on your behalf higher than the bid limit amount.

Automatic Bid is an optional facility. If you activate Automatic Bid, you do not need to be online to bid for and potentialy win an item you desire. The system will bid for you if necessary by the specified bid increment amount to the limit of your Automatic Bid. Please note that the Automatic Bid system will only bid for you when you have been outbid or to meet the reserve price at the end of the auction. You will receive an email notification every time the Automatic Bid bids for you.

Following is an example of how the Automatic Bid feature works:

Lets say the starting price is R100

  • Bid Increment Amount – R10
  • Reserve price (not visible to you) – R150
  • Current Bid Amount placed by you – R110
  • Automatic Bid placed by you at R200

In case you are outbid, i.e. someone bids higher than you, Automatic Bid will bid for you matching the bid that outbid you (provided it is below the limit you set) making you the current winning bidder. Therefore if someone bids R120 on the item, Automatic Bid will automatically increase your bid to R120 making you the winning bidder. Assuming nobody else bids more than you now and the auction is closing with the reserve price not met, then Automatic Bid will bid R150 to meet the reserve price (because this is still below the R200 limit that you set).


Note that bids are ranked in the following order, first amount, then quantity, then time. This means that if you use an automatic bid and some one outbids you, you will be the winning bidder at the same amount and quantity because your Automatic Bid would have been placed before their bid ( i.e. you would win on time).

You can now sit back and let the Automatic Bid feature do the bidding for you.

How to place a bid?2018-07-02T20:09:47+02:00

Once you’ve found an item that you would like to bid on you can enter your bid amount in the space provided and press the Bid button. You will see the minimum bid required in the box next to the bid button.

You are required to register an account or login when you return. When you’ve entered your bid amount, you will be taken to a confirmation page, where you can set an optional automatic bid limit and check the shipping charges.

The automatic bid feature bids on your behalf up to the maximum amount that you have specified. It will not necessarily increase your bid amount to the maximum amount you have specified, but only high enough to meet the current highest bid amount. This feature is very useful to prevent getting outbid in the last seconds of the auction before you are able to increase your bid.

You will receive an email confirming your bid, and every time the automatic bid feature bids on your behalf if you chose this option. It is important to remember to refresh your page regularly to ensure you have the most up to date information regarding the bids being placed on the item.  Failure to do so, may result in you being outbid without realising it.  By constantly refreshing the page you are ensuring the information contained on the page is updated and current.

To refresh the page, either press the F5 button on your keyboard or click on the refresh button on your browser.

How do I see the Bid History?2018-07-02T20:09:47+02:00

You can view the bidding history at the bottom of Auction listings


What is an auction?2016-06-09T19:27:18+02:00

An auction is a public sale in which the Seller specifies a starting price and optionally a reserve price for the item. Multiple Buyers can place sequential bids on the item and the Buyer that has the highest bid when the auction closes wins the auction. Sellers also set minimum bid increments and specify a start and end date for the auction.  To bid on an auction, you need to be a registered user.

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